great customer service
Accidentally purchased an insurance under the wrong date. I then emailed FWD on the situation & appealed for a refund, expecting that it most likely may not be successful. However, not only did the response come quick, FWD staff Chris was not only very helpful & efficient in responding, he went out of his way to help me process a successful refund & cancellation. This is deeply appreciated & a big thumbs up to FWD's customer service.