I was charged twice for an F1TV: Refusing refund for duplicate charge – violating Dutch and EU law
I was charged twice for an F1TV subscription – once directly via their website and once via Apple iTunes – and only received access once. Despite providing full documentation, F1TV has refused to refund one of the charges, citing their "internal refund policy." I live in the Netherlands, and under Dutch Civil Code Article 6:203, any undue (duplicate) payment must be refunded. The statute of limitation is 5 years (Article 3:308 BW), so their internal policy has no legal weight. I've now filed complaints with ECC Netherlands, the Dutch Authority for Consumers and Markets, and initiated a chargeback through my bank. I'm also seeking legal advice and will share this publicly to warn others. It's unacceptable for a global brand like F1TV to ignore European consumer law and force paying customers into legal procedures to get back money that was never owed. Avoid dealing with F1TV directly – they do not take legal responsibility.