Cancellation/Refund Process
Updated 27 July 2026 Although the cancellation/refund process started off in the wrong direction, once an individual was assigned to the matter who was the sole contact person (through emails) the process got a lot smoother and was able to be finalized with a full refund given. Thank you Laura Process at the beginning: This review will be updated as the cancellation/refund moves forward. Made an order at approx 8.28pm on 16 July 2026. Sent email requesting cancellation of that order at approx 8.48am on 17 July 2026. (just over 12 hours) Received email from Bluetti Australia at 10.53am advising 'First, we'll need to confirm with our logistics team whether your order has already been shipped. If it has not been dispatched yet, we'll arrange to cancel your order and process a full refund for you. Our logistics team typically responds within 24 hours. As soon as we receive an update, we'll let you know straight away.' I called the Australian number mention on their website and was put through to Asia and got no help at all from the call centre person Mike. It seems when you cancel, you are communicating between 2 time zones. Will keep you updated.