I needed a replacement card after…
I needed a replacement card after having unauthorized transcation to my account. On 30th May I was informed that the process would take 3-5 working days, but after 5 working days, I still hadn't received my card. After calling, I was directed to another hotline, which threw me to an unhelpful automated hotline. The anxiety and inconvenience I experienced during period is not pleasant. DBS should improve its security and expedite the card replacement process faster for those type of case. The lady that was doing the card replacement is not professional and lack of empathy. Couldn't even get the name and she hung out my call.