Airbot Singapore - Worst customer service
I have always tried to support local businesses, but my recent experiences with Airbot Singapore and Smile Fam have greatly tarnished my confidence in the local business community. I purchased an Airbot S9 robot vacuum during the 6.6 sale in 2025. The unit was barely used. In early May, after returning from a vacation, I switched the power back on and attempted to charge the robot, only to discover that it would no longer charge. I contacted Airbot Singapore via WhatsApp, which then led to email correspondence. After that, they seemed to vanish into thin air. For almost three weeks, there was no response, and I had to keep chasing them for updates. I do not know whether the WhatsApp and email support teams are managed separately, but both experiences were equally disappointing. In this day and age, I would expect it to be easy to trace an order using a delivery address, email address, or phone number. Instead, I was repeatedly asked for information that they should already have had access to, resulting in unnecessary delays and wasted time. This has been one of the worst customer service experiences I have ever encountered. Not only did the product fail after minimal use, but the after-sales support was also extremely poor. Customers should not have to spend weeks following up just to get a response regarding a faulty product. I will think twice before supporting this business again. While I still want to support local companies, Airbot Singapore has left me deeply disappointed with both the quality of its product and its customer service.