Instructions not included
I ordered a head unit for my wife's 2023 Honda CRV Hybrid. She wanted a larger screen and wireless CarPlay. The unit looks great in the dash - it fits perfectly into the spot the OEM radio was, while fitting a much nicer larger screen. BUT - While it's all working now it was quite an adventure to get here. The radio was described as "plug and play", and arrived with no written instructions. It was unclear which cables came with the included harness were required for the vehicle, but I eventually figured it out through careful process of elimination. A few of the car's gray connectors did not fit (foreshadowing). On contacting support I was assured by Long that everything was included and fits the OEM plugs, that not all of them are required. On testing the radio on the first time, it became clear I was sent the wrong primary harness. I was able to identify that the plugs that I could not connect were necessary for the Radio antenna, GPS antenna, and Camera. To confirm my issue, I was able to find cheap aftermarket adapting cables for the Radio and GPS antenna. But through all my research I reasoned the 32 pin Camera connector was not something I could fix myself. It took quite a lot of back and forth responses (30+ emails later, over several weeks) with Long, sharing images of the car's wiring, diagrams, etc... Finally both parties agreed that the harness originally sent did not completely fit the car. Belsee sent a new harness without additional charge, I installed it and now everything is working. The wife is happy with the radio. Despite all the hassle I do appreciate Long's dedicated support. My recommendation to Belsee, send some written instructions with the radios, and triple check that you are sending the right harness.