Scammers! Very good at their game, too!
These people are scammers. Lied for days to keep me waiting until it shipped. They had no intention of cancelling my order or refunding the price. My order was placed at the beginning of last week, but I had not received any confirmation of the order by late Friday afternoon, despite them taking my money immediately when I ordered. I called to ask about it just to confirm the order went through alright. I was told that the order could take up to two weeks just to be processed and then up to two weeks to be delivered. I need this product for a big move coming up so I asked for a refund since I am sure it will not arrive before I leave now that I know the estimated processing and shipping schedule. I was told it would take up to two weeks to process the refund, but they would send me a confirmation email to confirm the cancellation request was received. So, at this point, I was told by person #1 that it was being escalated for cancellation. They assured me several times that the refund and cancellation were requested, they confirmed the refund amount (after she needed to add it up on her calculator first), and they confirmed at that time that no activity had happened, which is why they could cancel it right then. No shipping activity = eligible for a refund. Her words, her guarantee. By end of day Monday, I had not gotten the email that they promised I would get to confirm the refund request was received by the escalation team (it would confirm that the request was received, not processed which takes up to two weeks), I called again to confirm that person #1 really did submit it. I was told by person #2 that it was in the system to be cancelled and not to worry, just wait for that email confirmation that the cancellation and refund were received and then it would be up to two weeks to be processed. It could be a day or two still for the team to receive the email to cancel the order that they are busy right now, but it would be taken care of, she confirmed it. Bottom line, person #2 had now confirmed that the order was being cancelled, and it was in the system that a refund would be issued in a couple weeks. Two different people saw the cancellation in the system, added notes to my account, and confirmed my request was being sent to process. I was fine with waiting for the refund because two people have now confirmed that no shipping activity had occurred since the order was placed early last week. They also confirmed multiple times now that the refund would be 100% what I paid, shipping and extras included. The whole refund, no tricks or takebacks. Last night, I got an email saying, "We’re happy to confirm that your Barxbuddy has shipped!" I checked the tracking this morning and the only activity is that a label has been created. No delivery estimate available and USPS is waiting for the item from the shipper. So, I called back today and was told quite rudely by person #3 that they can't control what happens on the backend and that I should have requested the refund before it shipped because it is out of their hands now. Word for word, they told me it was my fault for waiting so long to ask for a refund or cancel my order. It will likely not arrive before I move so I might never see this product and I am out about $60. Looking at other reviews, I know I will be charged to return it if I do ever get it. Craziest thing is that when I placed the order, it showed that there was a warehouse in my state with several units available to ship fast. So why is it shipping from Arizona if you have them here? Why is shipping going to take several weeks if you have them nearby? I will tell you why - because they are scammers. Which brings another point - you don't see the shipping chargers until after you place the order because the website says, "review and confirm" and once you hit next, it charges you right then, before you see that the shipping is $9.95 with no shipping speed indicated or an option to choose one. If I knew how much it would cost up front and how long it would take, I would have passed this product up. Any company that tricks you out of money is not legit and should be held accountable. Why not be upfront with the charges, the shipping times - you know, all the information that must be wrenched out of them after they take your money? It is most certainly a scam.