Avoid This Bike and Company
I bought the Amyet S8 about a year ago for $1,000 thinking I was getting a decent entry-level e-bike. Big mistake. From the start I’ve had constant problems—poor build quality, weird electrical glitches, and now this latest fiasco that’s the final straw. My speedometer never worked properly out of the box. I reached out to Amyet support via email, and they eventually shipped what they said was the correct replacement rear hub motor (and charged me $50 for shipping). My local bike shop installed it, but the mechanic immediately pointed out that it was not the original motor for the S8. It’s “compatible,” sure, but it’s a different spec. He warned me this mismatch could cause issues with the controller, wiring, or even safety down the road. I emailed Amyet back and the manager, “Rick,” responded. He openly admitted they sent the wrong motor. His solution? A $10 partial shipping refund. That’s it. Meanwhile they had charged me $100 to ship the incorrect part in the first place! No offer to send the right motor, no apology, no real resolution—just $10 and basically “sorry, not sorry.” Customer service has been consistently awful every single time I’ve contacted them (all via email). This whole experience has left a terrible taste in my mouth. The Amyet S8 is simply not worth the $1,000 I paid. Save your money and look elsewhere—there are far better e-bikes and much better companies out there. Would NOT recommend. Stay away.