SUNYOU – Disorganized, completely silent and absolutely unprofessional. A total disregard for the customer!
I am extremely frustrated with the service provided by SUNYOU. I placed an order on AliExpress over 40 days ago, and to this day, the package (tracking number: LP651723962MY) has still not been delivered. The last valid tracking update, according to Ordertracker, was on May 19, 2025, showing that the package “arrived at the destination country or district” — an update marked under SUNYOU. Since then, no further updates. The package has simply vanished from the system. Worse, I contacted SUNYOU via email — two emails sent on June 7, one in English and one in Chinese — and I received no reply at all. Complete silence. How can a logistics company responsible for international shipping not have a functional customer service system? Or worse: how can they simply ignore customers, especially when there’s clearly a serious problem with a shipment? SUNYOU was the last handler of the package before it disappeared. Therefore, they should have detailed information about who received it, where it was forwarded, or whether it got lost. The lack of updated tracking, the slow delivery, and the total absence of customer support reflect an unacceptable level of disorganization and unprofessionalism. Meanwhile, the buyer is left suffering the consequences: no package, no support, no information, and a loss of time and money — especially with international banking and transaction fees that are never refunded. I’m tired of being treated as if this is a minor issue. My experience with SUNYOU has been frustrating, disrespectful, and absolutely infuriating. I demand answers and an urgent solution!