Frustrating Process, But Iron Panda Eventually Made It Right
OVERALL: ✅ Order placed on May 10 ⏳ Tracking stuck at LAX from May 22 for over 3 weeks 📨 Multiple vague or repetitive email responses from different reps ❌ Initial offers: 10% refund and $30 discount – not acceptable given the delay 📢 Escalated several times requesting a full refund ✅ Full refund received on June 15 📦 Product finally arrived on June 21 ⚠️ Poor communication and long delays throughout the process 🤔 Might recommend if you’re not in a rush — the product is decent, but don’t expect timely delivery or reliable updates ------------------------------------------------------------- UPDATE 2: The sweatshirt arrived today, over six weeks after I placed the order. The product itself is decent. ------------------------------------------------------------- UPDATE 1: I received a full refund from Iron Panda on June 15, following multiple delays and escalation. While I appreciate the resolution, it took considerable effort to reach this point. ------------------------------------------------------------- I placed Order #IP300633 with Iron Panda Fit on May 10, 2025. Today is June 14, and I have still not received the product. The tracking has shown my package stuck at LAX since May 22, and there have been no meaningful updates since. What followed was a full month of empty apologies, copy-pasted excuses, and what I can only describe as customer service gaslighting. Timeline of Failures: May 30 – June 4: I was told multiple times that my package had cleared customs or would arrive "soon." The only action offered was a $30 discount code for future purchases — despite me not receiving my first order. June 5 – June 8: Continued emails with vague updates. I told the company explicitly that if the item didn't arrive by June 11, I wanted a full refund. June 11 – June 12: I followed up again, only to be told the package was in my country and I should just wait longer. Still no tracking updates. June 13 – June 14: After more delays, they offered me a 10% refund if I agreed to wait even longer. I made it very clear I no longer wanted the item and requested a full refund due to their repeated failure. My exact words: “Return your item to your warehouse and refund me the full price of the item that I paid for. Do not insult me with 10% refund or $30 discount when your entire company has been an utter failure at their job.” Despite all of this, Iron Panda Fit refuses to issue a full refund, and continues to send hollow apologies while ignoring the core issue — they took my money and failed to deliver a product. I gave this company ample time, multiple opportunities, and every benefit of the doubt. Their customer service appears to operate on a script of delay tactics, and they show no intention of honoring refund requests, even when they have failed to deliver the product. Avoid this company. Unreliable shipping, dismissive support, and zero accountability.