Don’t answer the door if they appear
Moving in new home. Representive showed up unannounced at my door. I thought they were ADT with my DRHorton package. The day the rep dropped by offered service. Live in 1200 square feet home. There was a $39 package for smaller properties which the rep failed to mention. He only had a $68 package a month. As soon as the rep left, ambulance took me to ICU for 5 days. Got home, Vector moved in unknownest to me added equipment. I did not have the 3 days to decide. While in ICU these scam artists installed their equipment. Got home from hospital and in no condition to sign contracts nor would they understand I was ill under duress and in no condition to look at contracts. Been trying to work with Frank Burns but he’s uncaring to any situation. I found they signed me for 60 months at $68 month. I asked about the $39 package and how long of a contract, wasn’t provided a contract. The fire detector is so bad that every time I cook or light a candle, fire alarms go off and fire department comes out each time. Saturday they came to my house for defective smoke detector five times. All together fire department out here 8 times. I can’t even use the system because it sucks and there’s no one who cares at Vector. Joe Burns told me on a text two times I can cancel for $1,600 so they can remove their equipment which I did not authorize to install since I was in ICU. Age 73. Was not given 3 days to confirm contract. I paid $32 Called to cancel yesterday for $1600 and now they want $3900. After telling her Joe Burns said I could cancel $1600, the rep told me it’s $3900 to get their crappy product out of my house, I had no idea they signed me up for 6 months until yesterday, after calling, texting. I told them we had a small home and need the $39 package which the rep didn’t even offer. Bottom line, run and lock your doors so these scrupulous so called company. They will not address any problems to resolve. They labor my cancellation fee even though Joe Burns said $1500 to cancel now $3900. They would not change my contract to the $39 package as it was never offered. They sign you up for 60 months and renew the contract after 60 months and you are still charged for the entire system. This has destroyed my new home experience. Had family Saturday but fire alarm kept going off 5 times with fire department here. Ruined our weekend with the family and embarrassed us for being take advantage by this so called company. I can’t get any help from them for any of these problems. BE AWARE if these scammers try to sign you up. No customers service at all. They lie and don’t stand behind their customers at all. I only have a remedy of filing a complaint on Superior Court which will include punitive damages for knowingly selling under duress, not offering all they offer. Not telling you how long of a contract, not standing behind their customers when begging for a contract, any help with customer service. I have proof from EMS and the hospital on the same day Tristan didn’t mention $39, 60 month contract $67.99 month. I wanted security on my home since I am 73, going through breast cancer, and other conditions. I passed out when he left, EMS came. That’s why they give 3 days to decide if you want this service. Came home after 5 days in ICU and they had installed their crap. Threw their (free) advertising signs in the trash. I’m ashamed I was scammed again at my age. Wish I had been coherent to enter in a contract but Vector and Frank Burns were uncaring, not helpful and lied about $1500 to cancel. Called to cancel and now it’s $3900. If you respect your property and quality of life. STAY AWAY FROM THESE SCAMMERS. They don’t care about you as a human being, much less a customer. This is been a difficult and stressful time. It really lessened the happiness of enjoying my new home. Find another provider, ensure your builder doesn’t have a program. I’m supposed to be on safe haven but have now lost warranties offered by my builder. Described this to Joe Burns and they kept telling me Horton Safe Haven was lying to me. Sent texts to Safe Haven and they can’t put in my proper system until I cancel these creeps. But, the lies are 1.600 to get out their equipment but calling now it’s 3900 and I can’t afford this especially with all the calls to the fire department 8 times.