A Warning for International and Local Frequent Travellers. Please Be Careful with Tiket.com (Blibli.com)
I rarely write reviews like this, but after what I’ve been through, I feel it’s only fair to share my experience especially for fellow international travelers & frequent locals' travelers who are on tight schedules or budgets and those who simply don’t have the energy to deal with unnecessary stress during travelling. It all started with hope. I was planning an international trip, and for the first time, I decided to try Tiket.com, thinking it would be a fresh, smooth experience. What I didn’t realize was that the platform is now owned by Blibli.com, a company I had bad experiences with years ago before covid outbreak time. Back then, I had major concerns about data privacy. I had already asked them to delete my personal information, repeatedly and they never did. And sure enough, when I signed up for Tiket.com, my old data instantly reappeared. My details, which I had once fought hard to erase, were just sitting there, as if my requests had meant nothing. That was my first red flag. Still, I gave it a chance. I booked a 3-night hotel stay overseas; confident the room was available. I even cross-checked with other platforms. I transferred nearly IDR 26 million and only to receive an immediate automatic refund, citing a vague “failure to generate e-voucher.” But the room was still available elsewhere includes on Tiket.com. It was clearly their technical failure and not a real availability issue. Trying to resolve it was an absolute nightmare. Their customer support didn’t recognize my booking ID. The chatbot was useless. After several frustrating attempts, I finally reached a human, only to be told that my refund would be deposited not into my bank account, but into BlibliPay, a wallet I never asked for and even I never heard my circle in Jakarta use it. I tried to rebook another hotel using the refund but then came another shock: BlibliPay only allows a maximum to spend of IDR 10 million. So, most of my money was frozen. When I tried to transfer the balance back to my bank, it took 1 to 3 business days which meant more delays and more stress. Still holding onto optimism, I tried again. I rebooked through bank transfer for another hotel about IDR 24 million. And it happened again, another auto-refund message just a few seconds after my transfer received it by them. This time they said the hotel had changed its price. But I could see the pricing on their app was erratic and inconsistent. Their system simply isn’t reliable. After wasting six full days and watching my well-planned trip fall apart, I decided I was done. Done with the stress. Done with the games. Done with the emotional toll. And then came the final blow. I decided to delete my account completely to walk away. But they made that impossible too. Instead of a simple process, I was met with complicated steps, endless rules, and unrealistic conditions. In the end, I couldn’t delete my own account. My data, once again, was trapped. They say because I have bliblipay balance. Similarly, when I tried to change my name to be anonymous and change other data, they say, you need 90 days until 1 year to change it. At that moment, I felt not just disappointed but violated. This app is not just unreliable. It’s dangerous. It doesn’t respect your privacy, your time, your money, or your peace of mind. This application is deeply careless and irresponsible. It offers no valid arguments, no sense of care or protection for its users. Certainly not the kind of platform you'd ever want to trust for a lifetime. My Key Takeaway, To anyone reading this, please, do not make the same mistake I did. If you value your time, your sanity, and your privacy, your ultimate wellbeing, stay far away from Tiket.com. You may lose more than just money. You may lose peace of mind, your digital privacy, and that’s the hardest to recover. Travel is supposed to bring us joy. Not trap us in a system that treats us like data points instead of human beings. You deserve better. We all do.