Vector is a Scam
I have been with Vector three years now. My contract ended a few days ago. However, they are the worst home monitoring system providers that I have had! The customer support is nonexistent. There is no customer support center to contact that is monitoring what is going on with your home 24/7. When contacting "customer support," the customer has to leave a message and hope that someone returns your call within a few days. There is no direct contact to customer service. If they call you back, you better be able to answer because you will not be able to reach the Vector Representative that called you again. My alarm would go off and no one from the monitoring center would call me or law enforcement. If you are in a life or death situation, you will be dead before Vector contacts your local law enforcement. Also, when my contract was ending they started sending me bills that I was a month behind when I would pay my bills at least two months in advance. To make matters worst, I was paying for a doorbell camera, three outdoor cameras, two motion sensors and three exterior door sensors. I have complained to the company since I had the doorbell camera regarding the poor picture quality and not picking up motion around my door. Also, I would contact the installer periodically about my outside cameras often going off line or having some other issue. At times he would walk me through the steps to correct the problem until about a few days prior to my reaching out to the company on one event. A Vector representative was later sent out to my home. He reported that I was paying $70 per month just for the doorbell camera and sensors only. He went on to say that the installer that I had been dealing with was no longer with company, had not been with the company for a long time and was still portraying to be a Vector Representative. He continued to explain that the Arlo cameras that were installed, and that I was paying for, were not covered by Vector and that I should have only been paying about $38.00 per month for what I have covered by Vector. I made the company aware that I'd been having contact with the installer until just a few days prior and requested that may monthly payment be reduced since I was overpaying. The representative stated that he would check into replacing my doorbell camera...never happened! The camera situation still has not been solved because of poor customer service availability and Vector is just straight out refusing to do anything about the matter. Residential service with Vector is not the best choice, go elsewhere.