NutrivitShop likes to sell but not to refund
I have been buying from NutrivitShop for a few years now from NutrivitaShop and never encountered any issue. Last year, NutrivitaShop incorrectly filled the import form, so the order was reurned to them by the customs and any track of it is lost. Not my fault in any way. I repeatedly contacted NutrivitaShop for a refund for the lost order, and their only answer was that they would look into it. More than one year later, I have received no refund and no replacement. Weirdly enough, my order doesn't appear on my account at NutrivitaShop anymore. It is very clear that this company is very good at selling, but incompetent in solving a problem when it appear. I will never buy from them again. Update: No, it was not my fault. Don't try to blame me. I could not collect the package even though I showed whatever documents I had available: a bank statement and a printscreen of the NutrivitaShop product. The customs refused to release it. How else can I prove the content, the purpose of it, the price, etc.? That is your responsabilty to declare in the export documents, not mine. And the fact that the parcel was lost is not my fault. You should do the correct thing and refund. That is a proof that you appreciate your clients. Update 2: I see you modified your response so that you will look good. Basically, what you are saying is that you don't care if your customers receive or not your products and it is somebody else's problem. Beautiful. You can bet I will never buy anything from you.