Spider Farmer Canada is a disappointment
I recently purchased a grow tent kit that came with a Spider FarmerG1000 watt light. Eight weeks into flower the light started malfunctioning and was flashing like a strobe light. Their solution was to have me send them an additional $320 and they would ship me a new G 1000 light. The kit and light was purchased approximately five months ago. I was so insulted by their way of fixing the situation. They have no idea of the cost of Hydro, fertilizer and other equipment needed.I asked to just return their light to which they responded that all their lights are in kits and they won’t open one to get me a new light but yet will if I send them $320. I was so insulted by this solution. The second resolution was for them to ship me a new driver from China and mentioned that I would be paying the duty and taxes for this driver to be delivered to my house, they did mention that they would pay the duty and taxes after I send them proof of receipt. Luckily a fellow producer was heard my dilemma and was kind enough to offer me a loan of a grow light to help salvage my grow. The offer today from Spider Farmer Canada I send back the light and they will send me a new light. I’m pretty sure this is what I asked to do in the first place. I am Canadian and wanted to buy Canadian but now realizing that this is more of a China product, I will most definitely not ever buy anything from Spider Farmer Canada. To all those that may read this trust me you don’t want this equipment. There are other products out there that most definitely will outperform and outlast their cheap products and has a customer service department that actually cares about their customers and not about their profits!!