I have had considerable problems…as stated regarding a helpful initial response but then a terse response that had not been responded to and continue to spam my folder.
I have had considerable problems working with this provider. They tried to fix the use of my purchase initially. When this didn’t work I requested my money back which they stated that they would not do so in line with their Texan policy on returns. Frustrated by this I sent the person who replied to me (Jason) a clear and definitive response back why this was not appropriate in the UK under our laws and they have not had the decency to return/respond to me.