Pass it on - DO NOT order anything from this company!
I also ordered and paid for a cross-body bag in early May, 2025. As yet, despite numerous emails, promises, excuses (including Trump's new tariffs) and downright lies, my bag has, apparently, been sitting in an OXFORD depot since the 8th June. I have requested and eventually demanded a refund. They haven't refused as such but they continue to offer apologies, etc., such as this one - "Sorry for the trouble. Our shipping department chose the optimal warehouse to ship your order. The tracking status may seem in mess. But the parcel will delivered to the address as you filled. Your kind understanding and patience is appreciated." You live and learn!! Almost £25 down the drain!