Battery Mart was very quick to respond.
Battery Mart was very quick to respond, as my initial crimper had a defective spring, and after sending pics they emailed a return label. After receiving a second crimper, I had to make a call requesting a full refund, as the second one got damaged in shipping. Battery Mart was quick to email a return label after I sent them pics of the damage. The manufacturer (Quick Crimp) of the crimper does not adequately package their products to insure they arrive undamaged, which is something Battery Mart should rectify in order to properly serve their customers. I did make a few calls to Battery Mart to expedite my full refund, once the crimper was returned.