They will evade refunds for as long as possible to wear you down!
They will evade refunds for as long as possible, offering a reduced refund in an item you don’t want. This company is an absolute scam. The products are of average quality. They try as hard as possible to make it expensive and incredibly difficult to return an item that is unused and in perfect condition. I bought a quite costly watch as a Xmas gift only to find my friend had already received one. I set about the rerun process only to be ignored and given the run around for WEEKS! Refusing to send me the info for the return but instead trying it convince me to get an exchange or partial refund to keep the item I don’t want. It has taken 6 weeks to get a response only after I threatened legal action. I am in a place to pay to take this company to court for the principal of very shady business practices. Avoid them at all cost and Invest in a better quality product.