Website software bug will cost you
If you have a wellness plan and you pay monthly, be aware! You must change your payment method for each pet plan individually. Updating the main account does not flow down to each account. Then they charge $20 when the payment fails. The conversation below is with a customer service rep who offered no help and proceeded to explain how funds have to be in at a certain time. Duh! When a payment method is changed and a the old one deleted, it should not still be active on the pet plan pages. I gave 3 stars because the plan and the gets are good. The company itself sucks in technology and customer service.