Exceptional account management
Exceptional account management — Gloria Gao went above and beyond I placed two urgent orders with FS for DAC breakout cables needed for a DGX Spark AI cluster installation in Madrid. My account manager, Gloria Gao (FS.COM GmbH), was outstanding from start to finish. When I had to restructure the order, she spotted that one cable from the original order was missing in the replacement and paused to confirm with me — proactive attention to detail that saved me from a problem I would only have caught on delivery. She handled the cancellation of the original order, the expedited processing of the new one, and the refund (€390.83, returned to my account in under 24 hours) with speed and clarity. Communication was consistently professional, warm, and prompt despite the time-zone gap. This is exactly the kind of service that earns repeat business — and I will be back. Thank you, Gloria. Highly recommended.