Pandawill never!
I am writing to file a formal complaint against the PandaWill store, recommended through the KuantoKusta website, for the following reasons: In September of this year, I purchased a Google Pixel 9 Pro XL smartphone from PandaWill through KuantoKusta. The device arrived broken. After several exchanges of messages on the platform, I was instructed by PandaWill to send the phone to France for repair, having fully covered the shipping costs. Since sending the device, I have never received clear and verifiable information about the repair, whether it was actually carried out, nor about the current status of the phone. Despite repeated promises, PandaWill has ceased to respond transparently and has begun providing false information. In messages dated December 10, 2025 and December 16, 2025, they repeatedly stated that the phone was "on its way to the warehouse," always refusing to indicate a shipping company or tracking number. After contacting KuantoKusta, I was informed that, according to the available tracking, PandaWill has had the equipment in its possession since December 3, 2025, while continuing to send me misleading messages, deliberately creating a false perception of delay on the part of the carrier. Given the complete breach of trust, I demanded a refund of the amount paid. PandaWill then began to delay again, now stating that it would question the carrier to obtain the tracking number, which is inconsistent with the information confirmed by KuantoKusta, which indicates that the cell phone has been in PandaWill's warehouse since December 3, 2025. We are facing a situation of clear commercial bad faith, lack of transparency, provision of false information to the consumer, and non-compliance with legal duties regarding the warranty and the right to a refund. I request urgent intervention to resolve this matter, with a full refund of the amount paid, including shipping costs incurred by me, as well as a reassessment of this store's continued status as a recommended entity on the KuantoKusta platform, given the described behavior. I await a prompt resolution, reserving the right to appeal to the competent consumer protection agencies.