No update on tickets for a deceased passenger
I am absolutely appalled by the lack of compassion and decency shown by Tripbeam. We reached out to cancel and request a refund for a plane ticket booked through them after the tragic and untimely death of the passenger. Despite providing death certificates and all necessary documentation, Tripbeam refused to issue a refund or even offer a partial credit. Their customer service was cold, robotic, and entirely devoid of basic human empathy. They hid behind policies rather than acting with common sense or decency in a situation that clearly warranted an exception. To deny a refund under such heartbreaking circumstances is not only disgraceful but reflects an organization that values profit over people. If you're considering booking through Tripbeam, ask yourself: what kind of company turns its back on grieving families to make a few extra dollars? I wouldn't recommend Tripbeam to anyone. Their customer care is nonexistent, and their ethics are worse. Shame on them.