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Harriet K

英国

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Proximitye

Avoid if you want any decent customer service

I purchased a screen protector from this company after falling victim to their Instagram advertising (lesson learned!). They overcharged me when I paid and I had to request a refund, which was processed. When the item arrived it had instructions in Chinese only. I emailed the support address to ask for instructions in English, and was sent a link. The link did not exist (404 error) and when I pointed this out the response I got was ‘Maybe you could look somewhere else’. When you’ve paid £20 for a screen protector (no small cost - the priciest one I’ve ever bought), the very least one can expect is understandable instructions to install it - and not a rude reply from ‘support’! Don’t expect any decent customer service.

2025-06-23有帮助 1