I ordered several items and selected…
I ordered several items and selected the sizes carefully based on my exact measurements, following IronPanda’s size guide. Unfortunately, none of them fit — the t-shirts were too large, and the pants too small. When I reached out to customer service, IronPanda explained that returning the items internationally would not be cost-effective and suggested an alternative solution instead. That was disappointing, as I would have preferred a full return and refund, especially after following the sizing guide properly. That said, their team was responsive and understanding. They offered a 40% refund without requiring a return, which helped ease the frustration and showed they care about customer satisfaction. While I wish the sizing guidance had been more accurate and international returns better handled, I appreciate their flexibility and willingness to resolve the issue fairly. I haven’t placed my new order yet, but I intend to — and I look forward to finally receiving the right sizes. Overall: a frustrating start, but a respectful and constructive resolution. A brand that listens