Satisfied with the level of customer service
First of all, in my case, my external hard drive couldn’t be saved. The software did find 5 TB worth of movies and videos, unfortunately when it got to over 98% my computer inexplicably shut down before completing the process. When restarting my computer, the drive would no longer mount.Through the process, I had regular email updates with Jesse, the tech support person. The customer service was first rate and he was very patient with me and responded promptly with suggestions on what to do. I have no complaints whatsoever with customer service. I believe AnyRecover probably works in most cases, unfortunately not in my case.