Buyer Beware!
I’ve been searching for a new shapewear brand after my go-to company went out of business. I decided to try Curvees and ordered the high-waisted, mid-thigh shorts in both size L and XL, as I wasn’t sure which would fit best. After trying on one pair (briefly and over underwear), I decided the quality didn’t meet my expectations and returned both items. I was later contacted by a customer service representative, Lucia, who informed me I would only be refunded for one of the items — the one still sealed — because the other had supposedly been worn and returned with visible stains. A photo was attached, but it did not appear to be the item I had returned. The item from Curvees looked significantly more worn than what I had sent in as I never wore it. I reached out twice for clarification and received no response. Buyers should be aware that the product quality is not on par with other shapewear brands, and that the return process can be questionable. I strongly recommend documenting everything ,photos or videos, before returning items, as my experience suggests this company may not handle returns in good faith. It’s disappointing to see a company resort to these tactics instead of standing behind its products and customer service. I have no doubt they’ll claim the item was worn, but I stand by the fact that I did not return it in the condition they alleged. It’s clear this company is more interested in holding onto a sale than conducting business honestly.