Adequate response to a complaint
I am giving the company a 4 because they adequately responded to our dissatisfaction in the spa filters for our Limelight Spa. The filters are supposed to last at least 4 months and instead they lasted 1 month each. All previous filters from the original spa company lasted 4-5 months, so this was not acceptable. I contacted the company and they sent 3 new filters. This was the appropriate response to the situation.