DX Sabers are scammers and liars
On June 7,2025 my daughter purchased 2 lightsabers from DX Sabers at RI Anime Con. Paul, the owner of the company, had her order them online, claiming he didn't have them in stock at the show. He promised her delivery in 8 business days. After the 8 business days passed without her order even shipping, I contacted them on June 17th. I was assured her purchase would ship the next day. On June 18th, a shipping label was created for the order, but was not delivered to UPS. After 2 days of the package not showing as delivered to UPS, Paul claimed that severe weather had knocked out power to the region, but he assured me that UPS had the package and would provide an update within 48 hours. After another 2 days of no contact, I messaged Paul and asked if he thought I should just file a complaint with the states Attorney General. That was at 1:45 pm on June 26th. At that point, I received an email from "Emma", who I believe is a character Paul made up to act as if he has "escalated" The issue. I told her to just refund my daughter her money. She refused. 45 minutes later, UPS received a package using the label created on the 18th. This was the same label Paul swore had been shipped 8 days earlier. That package somehow got lost in transit. When I asked "Emma" to file a claim and issue the refund, she claimed that UPS told her that there was another severe weather delay. I called UPS immediately and was told the package was lost and DX could file a claim online. I told "Emma" this, and she claimed it wouldn't go through online, and nobody at UPS knew how to help her. I went online and filed a claim in 2 minutes. Still no refund. Still no merchandise.