I think two stars is being kind!
I think two stars is being kind. We have had the Nova Market POS since February. Since that time we have discovered that tge Nova Market POS can't do a lot of the things we were told it would/ could do. We are constantly having issues requiring us to reboot the machine. We can only reach technical support during the hours of 9 am to 5 pm Eastern time. Then yesterday our system went down. We contacted Nayax and quite a while later a tech called us. First he seemed like he didn't know what he was doing. Then he kept getting short and snappy with me because I didn't understand what he was wanting me to do. Finally 5 pm Eastwrn time came and there was suddenly a world wide problem with the Sim card and nothing else he can do. He logged us out of our system so we have no way to even see if the problem got resolved. So on the busiest day of the week for us, we are sitting here with no way the sell our product. I gave them two stars instead of one because the concept is innovative, the follow through is where the problem lies. If we are to be guinea pigs with the system, how about assigning someone that knows the system to assist us?