It works only 95% of the time, hidden bugs, CCP-owned!
It does work sometimes, but it was adding a device for each of our customers, so we unexpectedly maxed out 2 days after use, despite the claim that you can have 12 technicians with unlimited connections. It was a lot of setup, and there are NO REFUNDS and NO SUPPORT. Our team encountered a variety of small bugs migrating from TeamViewer, and I just figured out that the team behind this is claiming to be from Singapore but is actually China-based (which is a big no-no for a lot of US-based IT).