Disappointed with the reward…
Disappointed with the reward experience. I’ve placed multiple orders with this store and noticed two problems: Order LBMY000366459 – I saw a thumbler gift offered under My Rewards, but it was missing when I received the parcel. Order LBMY000368047 – I placed this order during my birthday month, on 20/6/2025. However, the 15% birthday discount reward only appeared on 27/6/2025, which was the day I received the order. The reward showed an issue date of 27/6/2025 and an expiry of 1/7/2025, but my birthday period was already over (1/6/2025–20/6/2025). This makes the reward meaningless — it came too late for me to enjoy it on time. I didn’t receive any emails. I saw the rewards directly inside my account, which means they were meant to be valid. I’m not trying to chase after small gifts. I’ve spent a good amount here. But if the company isn’t willing to honor their own rewards, they really shouldn’t advertise them in the first place. It feels like customers have to keep checking out again and again just to test if the discount works. That’s not how you build trust. 👉 I’m posting this to help other buyers be more aware. Always double check if discounts are applied — don’t assume rewards will work automatically.