I paid ¥4500 for an iPhone via CSSBuy, got a fake replica. Full proof – insurance denied.
I’ve been using CSSBuy for a while and never had issues — until now. This time, I placed my biggest order ever: an iPhone costing over ¥4500. I paid for: Full video inspection (QC) Air column protection Shipping insurance Here’s the video CSSBuy recorded in the warehouse, showing a legit working iPhone: 🎥 Warehouse QC video – real iPhone shown When the parcel arrived, I unboxed it and found a cheap plastic replica. No internals, no screen, just a fake shell: 🎥 Unboxing video – shows fake replica 🎥 Close-up of the fake device I contacted CSSBuy immediately. I was calm, respectful, and provided everything: photos, videos, even timestamps. Their response? ❌ “You didn’t record from the moment before opening the box” ❌ “This could be a scam” They denied the insurance claim — even after I proved that the device I received is not the one shown in their own QC video. I’ve spent a lot of money and trusted CSSBuy. But their insurance only works if you record an unboxing video perfectly from the start — otherwise, you're on your own, even with proof. ⚠️ If you’re planning to buy expensive items using CSSBuy, be warned: their “insurance” may not protect you. I lost ¥4500 and received nothing but disrespect and blame. Don’t let it happen to you.