Rev exploits Upwork’s system to avoid paying freelancers
In late May to early June 2025, I claimed two large subtitle translation projects via Rev’s Upwork partner “3rdback”—each over 60 minutes long—plus several shorter videos. I completed and delivered everything within a few days, totaling over 60 hours of work. But when it came to payment, Rev refused to pay for 20.5 hours—worth $615—saying those hours were beyond the weekly payment-protected limit on Upwork. Let’s be clear: the work didn’t take long because I was slow. It took time because the workload was massive. And I didn’t spend more time than it usually takes—I delivered within deadline, and my working hours were well within the typical range for projects of this size. Here’s the real issue: When Rev has more projects than freelancers, they don’t seem to mind if someone exceeds the weekly limit—because they need the work done. But now that there's less urgency, that same limit has suddenly become a convenient excuse to deny payment. The inconsistency is blatant and unfair. I claimed the work in good faith. I completed it according to expectations and did not violate any platform terms. Yet without clear reason or discussion, Rev unilaterally closed the contract. No explanation, no opportunity for dialogue—just a one-sided decision after taking the results. Since then, I’ve sent a support ticket, emailed twice, and publicly contacted @revhelp three times—with zero response. Not even a rejection. Just silence. Rev’s approach is irresponsible and one-sided. They take the work, ignore the freelancer, and hide behind platform loopholes. That’s not how you treat people who help build your product.