Extremely Disappointed – No Support After Phone Malfunctioned Within 22 Days
I purchased an "excellent condition" iPhone 13 from CompAsia and received it on June 3rd. I only started using it properly around June 10th, specifically for running my small online business. Just 22 days later, the screen suddenly went completely black without any drops, water damage, or misuse. The phone still rings and restarts, but the screen is dead. I immediately contacted CompAsia on June 25th and received a generic email saying the technical team would respond within 24 working hours. It’s now been several days – and there’s been no follow-up, no update, and no one I can speak to directly to resolve this. I even reached out on WhatsApp, hoping to get a clearer response, but again – after initial acknowledgment, there was silence. This experience has been incredibly frustrating. I chose a second-hand phone to reduce startup costs for my business, not to introduce new risks and disruptions. Sadly, this has been nothing but trouble. The lack of customer service and responsibility from CompAsia is shocking. If I don’t get a proper response soon, I will be escalating this to relevant consumer protection authorities in Singapore. If you value your peace of mind and time, I strongly recommend not purchasing from this platform. I regret trusting CompAsia and hope others don’t have to go through the same.