I’ve had multiple issues with Nayax…
I’ve had multiple issues with Nayax cashless payment readers failing across my vending machines. Each time I call for support, I get a completely different set of instructions from a different rep. No one seems to review the previous troubleshooting steps, so I’m forced to start from scratch, again and again. They’ve had me travel between machines, removing working readers from one machine to test on another, which means pulling more machines out of service and losing more income. I’ve been told to send countless pictures of the same equipment from different angles, and after doing everything they ask, they tell me a supervisor will review the case and I’ll get a decision via email. That email never comes. When I follow up, I’m asked to repeat the whole process again, send new photos, try new steps, speak to someone new, and get more promises that a supervisor will call me. No one ever does. The lack of accountability, consistency, and follow-through is unacceptable. It’s a complete waste of time and money for a business owner trying to keep machines operational. This has easily been one of the worst support experiences I’ve dealt with in any industry.