I purchased something on ZeusX and the…
I purchased something on ZeusX and the transaction went wrong. The site itself confirmed I would be receiving a refund — this was clearly stated on the order page. However, it’s now been several days with no refund, no updates, and no replies to my emails. I’ve reached out multiple times through their contact form and email support, but there has been complete silence. It feels like I’m being ignored after they acknowledged the issue and promised to fix it. This kind of customer service is unacceptable. If ZeusX wants to build trust in the digital marketplace space, they need to actually communicate with buyers especially when a refund has already been confirmed. At this point, I’m forced to contact my bank to reverse the payment and report the platform. I would strongly advise others to be very cautious when buying through ZeusX, especially if you expect any kind of support when something goes wrong, even more when promised a refund. I would’ve been pleased just by getting a response from the customer service but now i am forced to worry.