Complete incompetence on all levels!
My order # 26501244 has been the worst experience I've had in purchasing anything on line. They shipped a 60+ pound drain machine in a cardboard box from NJ to Las Vegas, and surprise surprise, the box was torn up and parts from inside were missing, likely rolling around the back of the UPS truck. I spent more than an hour on the phone with these people over several calls trying to get just the clips that hold the wheels on the machine and a very common blade set. They sent me the diagram of the machine and asked me what part. I indicated the part, and went online and ordered it myself recognizing their complete incompetence. I had the clips I ordered myself for the wheels the next day, meanwhile, they're still sending me emails saying there's confusion about what part I need. No there's not, I ordered from your diagram! On top of all that, I bought the Super Vee drain machine spending more on a version that came with a rugged tool box to hold it in and they sent me a flimsy cheap box that came apart, due to the weight of the machine inside, before I got into a customers house with it. They still haven't resolved that issue, even after sending multiple photos. STAY AWAY FROM THIS COMPANY!