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Marina Pochenkova

新西兰

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Novelship

Poor quality and equally poor customer service

Overall, very poor quality and equally poor customer service. I can’t recommend this purchase. I bought the Nike Air Max Plus Platinum Tint, and the experience has been extremely disappointing. The sneakers developed a defect and tore in less than a month of very light wear, completely unacceptable for real Nike products. What made the situation even worse was the customer service. Instead of actually reviewing my case, they replied with a generic, copy-paste message. They pointed me to a 7-day return policy, ignoring the fact that this is a clear quality issue, not a simple change-of-mind return. There was no real support, no attempt to understand the problem, and no willingness to take responsibility for a defective product.

2025-12-11