3 Weeks, 2 Replacements, Zero Support – Still No Working Panels
I purchased a full set of Nanoleaf Elements (7 panels, 1 PSU, 1 controller) and used them for a while without issue — until they suddenly stopped connecting to the app. I’ve now spent three weeks going back and forth with Nanoleaf Support, and I still have a completely non-functional system. Here’s what happened: I received two replacement controllers from Nanoleaf. I followed all troubleshooting instructions repeatedly — soft/hard reset, one-by-one panel testing, 2.4GHz verified, network diagnostics, Apple HomeKit pairing, everything. Despite this, none of my panels light up or respond to touch, and the app keeps showing "panel not detected" errors. I provided detailed summaries, testing results, and even confirmed the issue persists across every single panel. After all of this, support has now gone completely silent — no reply for several days. This is extremely disappointing for a premium product. If I could leave 0 stars, I would. At this point, I’ve started pursuing a formal complaint through the BBB, and I’ll also be seeking a refund through my payment provider due to product failure and total lack of accountability from the company. Avoid this brand unless you're okay with paying hundreds of dollars for something that breaks and a support team that ignores you.