UNHONEST COMPANY
Terrible service ESPECIALLY a major grey area in terms of a “warrenty policy”. After a year of occasional use on my wife, they dare repetitively tell us “ as part of our warranty policy, we do require a short video showing the issue with the device. This is a necessary step to document the problem and file a replacement request with our logistics team” Mind you, 2 representatives have already approved of our replacement due to us providing them with the email used for purchase & our order number(like they asked). So we disposed of the non-working blackhead remover(wasn’t charging) because we already offered to return it in hopes of an exchange but they said it “wasn’t necessary”. I would advise to be weary when working with this company’s customer service. Very unreliable. Also! We asked for a courtesy since this was our very first purchase not to mention we initially also bought the “deal” they had which included about 12 pieces of the replacement & the cream cleanser. They still repeated their statements oriented around “video” proof being required which im sure they will try to update their policy after this but I already took screenshots/recordings of what it actually says. UPDATE: So if you’re reading this part of the review you’ve seen how poorly they are able to deal with customers request even though they say they will do exactly what is being requested. So they have emailed me and requested this review is either updated or deleted then they will resend the product. So here is the update. Y’all too can get replacement, they are willing to work with thier customers as long as you do your end of the bargain. 🤣 UPDATE:After days of awaiting shipment of the item, they have sent this message repeatedly “ Your replacement has already been processed and forwarded to our fulfillment team, and we have requested expedited delivery. I’ll send over the tracking details as soon as they become available. If you’ve had a chance to consider updating or removing your review in the meantime, we would be truly grateful — your support really makes a difference for our small business. Please confirm whether it has already been removed, so I can use this as proof when I update the Product Team” Then we responded with “ Thank you for the update. We will definitely update the review upon our hopefully timely receiving of the replacement.” But all they seem to think is that we should remove our review before they actually resolve customer/client care so we decided to abstain from their failed attempt at seemingly blackmailing us & told them to keep their business, yet they said they’ll send us to their expert team which will respond in 48hrs. BE WEARY WHEN DOING BUSINESS WITH THIS COMPANY.