Personal Service!
Panama Hats Direct is a small business that still gives personal service. When I send an email to their customer support asking if I could speed up my shipping, I got a PERSONAL call from Casey (the owner) to let me know he had pulled my hats from the "slow" shipping to the fast shipping. He ensured that my hats made it here just in time for our cruise and they are significantly higher quality than I was even expecting. Great Value and very high quality hats!