Great customer experience
I purchased the new AD5X on 06/24/25 for $399. Yesterday I saw a prime day discount which would save me $30 with check out code. I sent them an email and requested to receive the $30 refund. They could have refused or told me to repurchase and return the original purchase. Instead they refunded the $30 promptly in less than 24 hours. I enjoyed my AD5M pro and can't wait for the AD5X to arrive!