I ordered three items
I ordered three items: a drone, a battery and a case, but only the case arrived. I included shipping insurance (processed by Seel) in my order, and Hoverair's customer service told me how to proceed to get a refund for the drone and battery. The refund took a couple of days to process, and I finally ordered the drone and battery through Amazon Spain. Hoverair's customer service was good and fast, they are attentive and I recommend them, the only thing is that it is only by email. In any case, Sonia was very kind and attentive. Thank you very much for helping me resolve the conflict.