Terrible return policy that costs the consumer money.
Placed an order for an SCBA mask in November. The product didn’t arrive until late January, and due to the delay, I purchased the item at a local store, so I needed to return the product. The return process took a week of emailing with their return department, and in the end, they required me to pay to ship it back to them, would not refund the original shipping, and also charged me a 20% restocking fee even though I never even opened the shipping box. Ultimately, to ship the product back and the 20% fee ended up costing me $100.00. I would not buy from them again as all of their products can be purchased elsewhere, and most all of the other retailers would not charge me to ship it back or a 20% fee.