I received defective product and they…
I have been dealing with this for almost a MONTH! I received defective product and they will not take it back unless I pay ANOTHER shipping charge. The lotion I received is either counterfeit or expired because it smells just like PAINT or GLUE. This is a replacement bottle for my favorite lotion I know is not supposed to smell like this. Anyways, after several attempts to get ahold of someone in customer service, they finally responded with an offer to take the product back if I pay to ship it back to them. I said how is this fair if I received defective product? After several more attempts to get a response, they finally got back to me but said they smelled other lotions from the batch mine came in and they smelled fine, so they’re not paying for shipping. I know the lotion I received has a STRONG chemical/paint smell-I’m not making it up. And I deserve a prepaid shipping label so I can send it back for a refund. So I emailed them back asking if they are still asking me to pay shipping?? And they have decided to ignore my messages now. I’ve been a long time customer along with my sister and my friends, but I will NEVER order from them again and I will spread the word about this treatment I’ve received.