Very poor. Very frustrated. Wrong customization without approval, and no redo or refund! Very poor.
I found and customized a beautiful set of flutes as a wedding gift for my daughter and her fiancé on June 11, but we had not finalized the wedding date. I loved the design so much, but I had to wait just a bit to finalize the wedding date before I moved forward, so when crystalplus emailed me with the proof, I responded that the date was not yet correct and I needed to make changes. They assured me I had to approve the proof before moving into production. They continued to email me, reminding me to approve the proof, but assured me that they could not move forward with production until I approved the proof. I did not approve it because I did not yet have the correct date. I emailed back and said it was not correct and I needed to make changes. So apparently on the 30th of June, without my approval, they just decided to move forward with production and sent me the beautiful flutes with the wrong date. So I emailed and no response. So I called in and was given the run around multiple times asking to speak to a manager but not being allowed to. I obviously cannot give flutes with the incorrect wedding date as a gift to my daughter. All I asked for was a new set of flutes with the correct date. I have been told that the policy is that once production is complete they will not give refunds or redos to get the date correct. But I did not give approval. So this is pretty much ridiculous. I would not recommend using this business because they obviously do not care about following through with customers to make sure things are right before moving forward. And most important, they produced something I did not approve and explicitly said was not yet correct! And now thry insist I have to pay for it when I didn’t even approve it. Very poor. Fraudulent really. But I guess they know it’s not worth my time to sue, so what can I do. I’m just out $225. Very poor.