Failure to inform receiver on the parcel delivery
I was tracking my parcel and contacted the customer service, they then told me that someone will call me on it. Fast forward few hours later the item was updated in the system as delivered. I was puzzled because I did not received it. Called the customer care today and asked them for a proof of delivery and I was told to check my mailbox, I was never informed that my parcel was delivered and so strange to have it delivered into my mailbox. Not reliable and I would not recommend this courier service.