Unreliable service, unhelpful support.
In two separate trips (UAE and Hong Kong) they have suffered from "service degradation". Support is unhelpful and makes up repeat steps and restarts and go over the same settings multiple times, to inform you in the end that the issue was theirs all along. Takes at least an hour to get a replacement or alternative eSIM. The "service degradation" is also just a word for they don't know what's happening. Once I was so tired of their support having me go over setting that were working fine I just bought a 2nd eSIM which worked right away. Later that one stopped working but the old one started working again. The service is unreliable and support unbearable.