Fraud and scam
My friend and I were quoted a price, told to pay a deposit and the driver name arrived. We contacted the driver after the missed pickup time and was told he had a flat and would be over 5 hours late and maybe longer. No one sent a message to communicate that I the customer had to reach out. The timeframe no longer worked due to work and travel obligations. After requesting a refund of the close to $200 l paid, Laura argues with us and said she would see about a refund. No driver no pickup and so far out of close to $200 for a service we didn't receive. She then saw the review I left on google and sent a text stating she would refund the deposit within 15 minutes if we remove the review. On Tuesday she tries charging the card for $180.25 and for $170. If the card was unlocked she would have taken more money! I will be including images and text messages to BBB and FBI for complaint of fraud.